Delivery

Delivery Update – Covid-19

We are still shipping to the UK and ROW, we are currently not delivering to any EU countries and are working hard with our courier partners to get all parcels to your doorstep on time.

For all UK and Rest of World orders we’re currently delivering on time in the majority of cases. If you’re affected we’ll be in touch so you’ve no need to worry.

We’ll continue to review the situation in order to deliver you the service you know and expect from Team TPW.

Thanks for being a part of the team and for your continued support.

Delivery Options

We offer a range of delivery options starting from as little as £3.99 and FREE when you spend over £50. Take a look at all the options below for the one that best suits your needs.

We select our courier partners carefully to ensure they offer the highest level of service and value for money for you, but as with everything in life you get what you pay for. If in doubt, TPW™ recommends DPD.

Order Before 5pm For Same Day Despatch

Orders are despatched from TPW™ Towers Sunday to Friday (excluding Bank Holidays). All the below options are based on orders placed before 5pm (GMT) Monday to Friday. If you order after 5pm or at the weekend, your order will be despatched on the next available working day.

Tracking Your Delivery

We’ve made it super easy to track your delivery, just hop on here and pop in your order number which you’ll find in your order confirmation email. From there, you can get regular location updates in seconds, all the way to your doorstep. Please note, if your order number isn’t recognised just leave 1-2 working days for our courier partners to log your parcel in their systems.

5 to 7 Day Standard Delivery

Courier Partner:Hermes

*Delivery to UK mainland, Mon-Fri between 9am - 9pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man

2 to 3 Day Premium Delivery

Courier Partner: DPD

*Delivery to UK mainland, Mon-Fri between 9am - 5pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man

2 to 3 Day Premium Delivery

Courier Partner: Hermes

*Delivery to UK mainland, Mon-Fri between 9am - 9pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man

Saturday

Courier Partner: DPD

*Delivery to UK mainland, Saturday between 9am - 5pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man.

Click & Collect

Courier Partner: DPD

Following the Government announcement that everyone should severely limit travelling and remain at home due to the Coronavirus pandemic, we have removed Click & Collect as a delivery option. This is a temporary measure.

We apologise for any inconvenience this may cause you and we will endeavour to bring the service back as soon as feasibly possible.

In the meantime, we'd ask that you choose one of our home/work delivery options, and above all else social distance and stay safe.

Out Of Area

Courier Partner: Yodel/DPD

*Affected Postcodes: AB, FK, IV, KW, PA, PH, PH, TR, HS, KA, ZE, BT, GY, JE, IM

Returns

Here at THE PROTEIN WORKS™, all of our products have an exclusive Lifetime Guarantee. So whether you have had your product for 2 days, weeks or months, if you're not happy with your purchase - our returns policy applies to you! Please read carefully our returns poilicy & follow the returns process to ensure a speedy return and refund. Lifetime Guarantee terms and conditions apply. Find Out More Here.

Europe

Due to unprecedented demand during the current global pandemic and at a time when EU borders are maxed out, we're doing the right and temporarily pausing deliveries to the EU. Hang in there with us, we'll be back soon.

Rest Of The World

We've teamed up with DHL Express to now ensure you can get your TPW goodies wherever you are in the world with our new heavily subsidised delivery rates. DHL Express delivery comes with minute by minute delivery updates, advanced tracking and in-flight delivery options so you can get your order delivered at a time and place that suits you.

For a full list of all 200+ countries, click the link here.

Please note orders under £20 are subject to a surcharge. We are growing very fast and adding new countries all the time. If you live in a country that is not listed above, please call us on +44 1928 571677 or drop us an email at Contact Us and we'll do our best to provide the best pricing for your country.

Import Duty

Will I need to pay import duty on my order?

Orders destined for countries outside of the EEA may be subject to an import fee or duty tax enforced by the local government which unfortunately is out of our control

Still not found the answer to your delivery query? Then check out our Frequently Asked Questions section for further help and advice on TPW™ delivery.