Delivery

Coronavirus (COVID-19) heads up...

We continue to work around to clock to keep up with the demand and on time with all our despatches from TPW HQ. Our courier partners are doing well too, and though there may be some delays in local networks from time to time, our parcels are reaching the doorsteps in rapid time considering the challenges we all face. Currently, there are no restrictions to the homes we can deliver to and though our click and collect services are currently paused they’re being reviewed daily. For more information on our COVID-19 response, just click here. Lastly, thank you for your support, all customers have and always will be our number one priority.

We offer a range of delivery options starting from as little as £3.99 and FREE when you spend over £50. Take a look at all the options below for the one that best suits your needs.

We select our courier partners carefully to ensure they offer the highest level of service and value for money for you, but as with everything in life you get what you pay for. If in doubt, TPW™ recommends DPD.

Order Before Noon For Same Day Despatch

Orders are despatched from TPW™ Towers Sunday to Friday (excluding Bank Holidays). All the below options are based on orders placed before noon (GMT) Monday to Friday. If you order before 2pm or at the weekend, your order will be despatched on the next available working day.

Economy 3-5 Day

Courier Partner: Yodel

*Delivery to UK mainland, Mon-Fri between 9am - 9pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man

1 to 2 Day Premium Delivery

Courier Partner: DPD

*Delivery to UK mainland, Mon-Fri between 9am - 5pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man

1 to 2 Day Premium Delivery

Courier Partner: Yodel

*Delivery to UK mainland, Mon-Fri between 9am - 9pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man

Saturday

Courier Partner: DPD

*Delivery to UK mainland, Saturday between 9am - 5pm. Surcharge & extra 24 hour delivery time to Scottish highland, Northern Ireland, Channel Island, Isle of Man.

Click & Collect

Courier Partner: DPD

Following the Government announcement that everyone should severely limit travelling and remain at home due to the Coronavirus pandemic, we have removed Click & Collect as a delivery option. This is a temporary measure.

We apologise for any inconvenience this may cause you and we will endeavour to bring the service back as soon as feasibly possible.

In the meantime, we'd ask that you choose one of our home/work delivery options, and above all else social distance and stay safe.

Out Of Area

Courier Partner: Yodel/DPD

*Affected Postcodes: AB, FK, IV, KW, PA, PH, PH, TR, HS, KA, ZE, BT, GY, JE, IM

Returns

Here at THE PROTEIN WORKS™, all of our products have an exclusive Lifetime Guarantee. So whether you have had your product for 2 days, weeks or months, if you're not happy with your purchase - our returns policy applies to you! Please read carefully our returns poilicy & follow the returns process to ensure a speedy return and refund. Lifetime Guarantee terms and conditions apply. Find Out More Here.

Europe

We now deliver to over 25 European countries with heavily subsidised rates. Please see the table below for all our current European delivery prices. All European Deliveries are made via our premium courier partner, DPD. Your order will be delivered Monday to Friday between 9.00am and 5.00pm (local time).

Please note orders under £30 are subject to a £2 surcharge. Orders destined for countries outside of the EEA may be subject to an import fee or duty tax enforced by the local government which unfortunately is out of our control

Rest Of The World

We now deliver to 7 new destinations across the world with heavily subsidised 1-2 days delivery now available . Please see the table below for all our current Rest of the World delivery prices. All Rest of the World Deliveries are made via DHL Express.

Please note orders under £20 are subject to a surcharge. We are growing very fast and adding new countries all the time. If you live in a country that is not listed above, please call us on +44 1928 571677 or drop us an email at Contact Us and we'll do our best to provide the best pricing for your country.

Import Duty

Will I need to pay import duty on my order?

Orders destined for countries outside of the EEA may be subject to an import fee or duty tax enforced by the local government which unfortunately is out of our control

Still not found the answer to your delivery query? Then check out our Frequently Asked Questions section for further help and advice on TPW™ delivery.