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Terms & Conditions


These terms and conditions govern your use of our Create Your Own formula feature. By using this feature you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this service.

At TPW™ Towers we are always trying to add value to our customers whenever and wherever we can. But because every Create Your Own is custom made to be biologically bespoke for each individual ordering, you can appreciate we’re not able to offer discount on what is such a skill-intensive and time-intensive product. Basically, there is always a bargain to be found at TPW™ Towers, but the personalised services offered within the TPW™ Lab need to be kept at the high, exacting standards we want and you deserve. 

  • You must be at least [18] years of age to use our Create your Own service. By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least [18] years of age
  • THE PROTEIN WORKS™ own all the intellectual property rights in the Create Your Own and material on the website
  • All formulas are created at the risk of the customer. They are non returnable or refundable
  • Note that the taste of the final formula created is down to the individual’s selection of ingredients, some ingredients are less palatable than others, so we accept no responsibility for the taste of the final formula. We do not offer our Money Back Guarantee on this service
  • Flavour profiles are chosen from a pre-determined flavour inclusion level. Taste and flavour of the final formula developed will vary by product formulation. You may not return or have entitlement to a refund if you are not satisfied with the formula you have created
  • THE PROTEIN WORKS™ reserves the rights to add or remove ingredients on offer from the create your own formula from time to time
  • All formulas created will be saved in your TPW™ account; these formulas are the intellectual property of THE PROTEIN WORKS™ in perpetuity
  • Prices of the ingredients used within the Create Your Own Formula feature may vary, without prior notice
  • THE PROTEIN WORKS™ reserves the right to produce any formula created in the Create Your Own Formula feature, under our ownership of the intellectual property
  • THE PROTEIN WORKS™ reserves the right to remove and or amend this feature at any time without prior notice
  • All formulas created using this service will be made within 4 working days.; this may vary during busy periods
  • THE PROTEIN WORKS™ accepts no responsibility for formulas that individuals choose to share on social platforms with other users
  • Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website and deleting your account from our systems
  • Any formula developed is solely for the buyer's use and not for resale or transfer
  • PLEASE NOTE: Create Your Own is excluded from and cannot be used in conjunction with any promotions or discount codes

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our Create Your Own from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version. These terms and conditions constitute the entire agreement between you and us in relation to your use of our Create Your Own and supersede all previous agreements in respect of your use of this service.

Tel: + 44 1928 571 677
Customer Services opening hours:
All Rights Reserved. THE PROTEIN WORKS™ is a trading name of Class Delta Ltd. Registered in England & Wales. Company No. 8170845