If You Don’t Know, Now You Know… This is Protein Works
Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of computer screens. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world-class brand, we pressed LAUNCH. That was the moment Protein Works website went live to the globe.
It’s not an overly fancy story, we know. There’re no garages worked out of, no office in the Bay Area to talk up. But fancy isn’t in our DNA, innovation is. With the idea to rock the very foundations of a sports nutrition industry that had become complacent, we set out to create an online sports nutrition brand that put pure quality & wow service before lowest possible price. With that vision and all it entails; we knew we’d be the underdogs from the very beginning. But you know what? We love that.
Fast forward almost 8 years and the journey from humble Cheshire beginnings, to over 1 million orders shipped globally may be in the bag, but our future is just beginning…
At our very core we believe in innovation in everything we touch. It’s engrained in our product range, in our people and in our proposition.
So of course, it follows naturally that we believe in an in-house approach to everything. We purposely put the talent and expertise that our business thrives on in the sole care of ourselves and our team. In short, we don’t ‘do’ agencies, and we categorically believe that if there’s a solution to be had – our team are the best ones to devise and deliver it. As such, TPW is an entrepreneurial place that values those people who want to make a dent, don’t want to be held back & don’t do politics. Our people are bored with ‘corporate’, are positively impatient & passionate self-learners. The culture is fast paced, supportive, and audacious.
The way our business is built and what we’re capable of, reflects that mindset.
At our Cheshire based HQ we handle the full business mix - a vast facility over two sites and over 75,000 square feet. On one site you’ll find everything from our Operations Department, including Finance & Customer Experience to Fulfilment and Warehousing, On the second site, you’ve got the engine room of Manufacturing, Product Development, Technology and Digital Marketing teams. Our award-winning Sales & Marketing Team handle the full Performance Marketing mix, Brand Management, Design, Customer Experience, Content Creation, SEO and CRO and Trading. Is it a squeeze? Sure. But only when it comes to knowledge base! We do this on purpose because we believe that our business is best when it collaborates and moves as one. It’s super charges personal and business growth.
Opportunities Like This Don’t Come Often…
This is your chance get on board the rocket ship! Reporting to the New Product Development Manager, you’ll bag yourself a role that sits at the heart of the engine room of the business. This incredible opportunity is ideal for someone with exceptional work ethic, high numerical skills and outstanding attention to detail. Working with all teams across the business, you will be a core part of our New Product Development department working to introduce exciting new products to the marketplace.
The Role: NPD Coordinator
This role is based within our NPD office in Runcorn and has the following main responsibilities: -
1. Supporting the NPD team in product development, reformulation and breakthrough innovation
2. Liaising with key functions of the business including Procurement, Manufacturing, Marketing and Customer Experience to ensure of smooth transition of new products to the marketplace
3. Ensuring all product detail is maintained on internal systems
4. Executing new product setup and ensuring all label and website information is up to date and compliant with regulations
5. Compiling packaging information in accordance with regulations and assisting in packaging sign off
6. Organising internal and external sensory trials on new and existing products to be analysed and fed back to the team
7. Analysing market research, sales data, competitor products, consumer trends and insights to identify new areas of opportunity
8. Create SOPs for new products and attend factory trials to ensure products are manufactured to the highest standards of food safety and quality
9. Provide supply chain support to minimise risk of interruptions to business
10. Carrying out sensory evaluation on raw materials and supporting the Purchasing Manager in sourcing new materials for dual supply purposes
11. Working closely with the technical department to ensure product specifications are up to date and in line with regulations and internal criteria
12. Supporting cost improvement projects
13. Supporting the Customer Experience team with NPD-specific customer queries and providing a detailed breakdown of new innovations
14.Supporting the NPD team with carrying out laboratory trials on new products
Reporting initially to the CMO, you and the wider Customer Wow Team will be responsible managing our customers interactions with our brand in the UK and EU, across typical customer services channels as well as proactive personalised outreach. You’ll also be working closely with our Digital Marketing experts to support content creation translations and SWOT analysis’ within SEO, PPC and Affiliates and Partnerships, whilst taking an active role in the management of our social communities in real time. You’ll impact the growth of the business by increasing our new customer numbers and heavily impacting our retention rates, creating an organic impact that supercharges our word of mouth marketing, brand loyalty and advocacy. You’ll be targeted on a variety of customer focused KPIs which will ultimately lead to growth of the business.
Your commercial eye will look to hit your targets as efficiently as possible for the business and your creative flair will look to do this as impactfully as possible for our customers as they experience our brand through the touch points you control. As such you’ll be challenged to manage your commercials and the brand in all aspects of your role. You’ll be part of a team of 4, with your colleagues executing the same strategy, with a language asset that differs to yours. Your team forms part of a wider team called ‘The Nerve Centre’ which sits within the wider Sales & Marketing Team and is the place where we are the custodians of customer experience and emotion. You’ll be flanked by the Spend Centre where we drive Acquisition and The Revenue Centre, where we drive Trading. The three teams will be really exciting places to be as we look to deliver to target successfully and collectively – with fun along the way!
Whilst you’ll be a number and target driven person and your understanding of brand management and focus on the customer will be a key driver in the way you manage our brand proposition with integrity and passionate focus on the customers perception and experience.
The Things You’ll Nail as Standard
1. Create reports and presentations for the wider business
2. Manage new product administration
3. Use Excel to a high level as part of your core responsibilities
4. Coordinate with internal teams and individuals to develop an effective way of working
5. Contribute to regular NPD meetings
6. Assist in development trials
7. Analyse market opportunities
You’re Naturally Like This…
1. Possess a “can-do” attitude
2. Highly enthusiastic with a drive to improve and develop new ways of working and improving
3. Have a growing strategic mindset and appreciation
4. Avid self-learner
5. Highly motivated self-starter with a flexible attitude
6. Competent at extracting information and make effective use of it
7. Excellent interpersonal skills
8. Ability to clearly communicate complex topics in simple terms, to a variety of audiences
Non-Negotiables
1. Exceptional eye for detail.
2. Strong organisational, project management and time-keeping skills.
3. Excellent communicator and team player across the business.
4. Driven self-starter who thrives working in a fast-paced environment.
5. PC literate – Microsoft Office
Desirables
1. Degree educated
2. Interest in food, health & wellness, fitness or nutrition.
We Think This Type of Person Would Kill the Role!
1. An exceptional graduate with work placement or work experience in an analytical role
2. A highly numerate executive looking for a challenging role
